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FAQ

How it works

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Rewards Program

1. How do I earn Rewards Points?

You earn 1 Nestlé Baby Club Rewards Point for every S$1 spent on participating Nestlé Nutrition products from participating retailers. This is calculated based on net purchase value after trade discounts, per receipt value, and rounded down to the nearest Rewards Point.

2. How can I be eligible for this Rewards Program and what are the eligible Nestlé Nutrition products?

The Rewards Program is applicable to Nestlé Baby Club members with children after 6 months of age, who have purchased the following participating products from participating retailers :

 

Follow-on Milk and Growing up Milk

●     Nestlé NAN OPTIPRO 2 (800g)

●     Nestlé NAN OPTIPRO H.A. 2 (800g)

●     Nestlé NAN OPTIPRO GRO 3 (800g or 1.8kg)

●     Nestlé NAN OPTIPRO H.A. 3 (800g)

●     Nestlé NAN KID 4 (900g or 1.8kg)

●     Nestlé LACTOGEN 2 (1.8kg)

●      Nestlé LACTOKID 3 (650g or 1.8kg)

 

Nestlé CERELAC Infant Cereal

●     Nestlé CERELAC Infant Cereal BL Rice (without milk) (225g)

●     Nestlé CERELAC Infant Cereal Brown Rice & Milk (350g)

●     Nestlé CERELAC Infant Cereal Rice Milk (350g)

●     Nestlé CERELAC Infant Cereal Rice Soya (350g)

●     Nestlé CERELAC Infant Cereal Rice & Mixed Veg (250g)

●     Nestlé CERELAC Infant Cereal Rice & Mixed Fruits (250g)

●     Nestlé CERELAC Infant Cereal Wheat Honey (225g)

●     Nestlé CERELAC Infant Cereal Wheat Honey Dates (250g)

●     Nestlé CERELAC Infant Cereal Oats, Wheat & Prunes (250g)

●     Nestlé CERELAC Infant Cereal Rice & Chicken (250g)

●     Nestlé CERELAC Infant Cereal Multigrain & Garden Vegetables (250g)

 

GERBER® Baby Food and Snacks

●     GERBER 1st Foods Applesauce

●     GERBER 1st Foods Prunes

●     GERBER 1st Foods Carrots

●     GERBER Apple Pear Juice

●     GERBER Apple Juice

●     GERBER Puffs Banana

●     GERBER Puffs Blueberry

●     GERBER Puffs Peach

●     GERBER Puffs Strawberry Apple

●     GERBER Organic Puffs Apple

●     GERBER Organic Puffs Garden Veggies

●     GERBER Organic Puffs Fig Berry

●     GERBER Organic Puffs Cranberry Orange

●     GERBER GRADUATES® Yogurt Melts Strawberry

●     GERBER GRADUATES® Cinnamon Graham Animal Crackers

●     GERBER GRADUATES® GERBER GRADUATES® Arrowroot Cookies

●     GERBER Organic Cereal - Rice

●     GERBER Organic Cereal - Oatmeal

●     GERBER Rice Banana Apple Cereal

●     GERBER Oatmeal Peach Apple Cereal

●     GERBER Lil’ Bits Oatmeal Banana Strawberry Cereal

●     GERBER Lil’ Bits Whole Wheat Apple Blueberry Cereal

●     GERBER Hearty Bits Multi Grain Banana Apple Strawberry Cereal

The Rewards Program excludes all starter formula (0-6 months).

3. What are the participating retailers?

a. 1010 MNC Pte Ltd

b. Amazon Prime

c. Beautiful.Me

d. Cold Storage including Cold Storage e-Store

e. FairPrice including FairPrice On

f. Giant including Giant e-Store

g. Guardian including Guardian e-Store 

h. Jin Tai Tong

i. Lazada Nestlé Official Store

j. Prime SuperMarket

k. Qoo10

     i. Nestlé Official Store

     ii. QooLife

l. RedMart.com

m. Sheng Siong including AllForYou e-Store

n. Shopee

o. Watsons including Watsons e-Store

The Rewards Program is only applicable for the participating products imported by Nestlé Singapore, and excludes Nestlé products imported directly from these retailers. All receipts must be machine printed, with name and price of product clearly shown. Submissions for online purchases must include both proof of purchase and proof of delivery.

4. How do I know how many Rewards Points I have?

You can check your Rewards Points balance by calling our 24-hour Rewards Points Interactive Voice Response System at 6411 9797.

5. How can I credit my Rewards Points?

Submit a clear photo or scanned copy of your receipt via email to [email protected] within 1 month of purchase date.  The

●     Member’s registered full name

●     Member’s registered mobile number

●     Member’s registered address

Clear photo or scanned copy of whole receipt should include:

●     Name of retailer

●     Receipt or Transaction number

●     Purchase Date

For online purchases, submission of documents should be within 1 month of delivery.  Payment and delivery confirmation must also be presented.

Receipts that are unclear or defaced will be deemed invalid, and no Rewards Points will be credited.

6. When do my Rewards Points expire?

All Nestlé Baby Club Rewards Points expire 2 years (24 months) from the month which they were earned.

7. How long will it take to process my redemption request?

Please allow approximately 3 working days for the processing of your redemption request.

8. How will I know that my redemption has been successful?

You will receive an email confirmation with the item and delivery time slot stated. The Rewards Points will be deducted and courier delivery will be arranged.

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